Jellycat takes the protection of personal privacy very seriously, seeing it as fundamental to building trust and maintaining strong relationships with customers, partners, and site visitors. This privacy notice explains how personal data is collected, used, stored, and protected across the company. To provide products, services, and effective communication, certain personal information must be processed, and Jellycat is committed to doing so responsibly, legally, and in accordance with applicable data protection laws and recognised best practices.
Personal information may be collected whenever individuals engage with Jellycat through various channels. This includes browsing or using Jellycat websites, creating or managing accounts, making purchases, contacting customer support, subscribing to newsletters, entering competitions or promotions, attending events, or interacting via social media. Additional data may be provided when applying for a role or expressing interest in working with the company. Some information is also collected automatically through digital technologies, such as cookies, which record device details, browser type, pages visited, and general usage patterns. These insights help Jellycat understand service use and identify opportunities for improvement.
The type of data collected depends on the nature of the interaction. It can include identification details, such as names or usernames, contact information like email addresses, phone numbers, and postal addresses, as well as order-related information linked to purchases and deliveries. Payment details, preferences, feedback, and responses to communications may also be processed. Technical information, including IP addresses, device identifiers, operating systems, and language or location settings, is used to ensure proper functionality and security. In some cases, aggregated or derived insights are created to improve services and better understand user interests.
Personal information may relate to various groups, including website visitors, customers, business or retail partners, suppliers, event attendees, creators, collaborators, contractors, and individuals contacting Jellycat with questions or comments. For job applicants, data is used solely for recruitment purposes and handled carefully throughout the hiring process.
Jellycat processes personal information only when there is a legitimate purpose. Common uses include fulfilling orders, delivering products, managing accounts, responding to inquiries, providing customer support, processing payments, and improving products and services. With consent, marketing communications may be sent regarding new collections, events, or updates, and individuals may opt out or change their preferences at any time.
Processing personal data is sometimes necessary to meet legal or contractual obligations, such as tax compliance, fraud prevention, or responding to lawful requests from authorities. Limited information may be shared with trusted third-party service providers supporting operations, including payment processors, delivery partners, technology providers, and marketing or analytics services. These partners are required to protect personal data and use it only for the intended purpose.
Strong security measures safeguard personal information against unauthorised access, loss, or misuse. This includes technical protections, internal policies, restricted access, and regular staff training. Data is retained only as long as necessary and securely deleted or anonymised when no longer required.
This privacy notice may be updated from time to time to reflect changes in laws, regulations, or business practices. Jellycat remains committed to transparency, accountability, and handling personal information with care, respect, and diligence at all times.