Jellycat is committed to conducting its business ethically, ensuring that human rights are respected and that exploitation, coercion, or abuse have no place in its operations. The company recognises that modern slavery, forced labour, and human trafficking remain critical global concerns, often hidden within complex supply chains. To address these risks, Jellycat enforces strict standards across all aspects of its business, from design and production to logistics and delivery, guided by principles of transparency, responsibility, and respect for people.
Headquartered in London, with warehousing in the UK and offices in the United States and China, Jellycat maintains a global framework that allows close oversight of operations across regions. Senior leaders are responsible for fostering ethical conduct, identifying potential risks, and taking decisive action when concerns arise. By embedding accountability at the leadership level, the company promotes a culture in which responsible sourcing and fair treatment are shared priorities throughout the organisation.
Since its founding in 1999, Jellycat has cultivated long-term, transparent relationships with a select network of suppliers and manufacturing partners, primarily in Asia. These enduring partnerships provide visibility into production processes and working conditions, while collaboration extends to logistics providers and third-party warehouses in locations including Hong Kong, Shanghai, Minneapolis, and the UK. All partners involved in creating or distributing Jellycat products are expected to adhere to the same high ethical standards.
A strict zero-tolerance policy applies to modern slavery, forced labour, and human trafficking. Suppliers are required to follow Jellycat’s responsible sourcing principles, including lawful employment, safe working conditions, fair treatment of workers, and ethical business practices. New suppliers undergo detailed assessments to confirm compliance, and they must also extend these principles to their subcontractors, ensuring accountability throughout the supply chain.
Ongoing monitoring is a key part of Jellycat’s approach. Regular social compliance audits are conducted at manufacturing sites, including document reviews, facility inspections, and confidential worker interviews. Audits may be announced or unannounced, and Jellycat team members frequently perform on-site visits to observe practices directly and engage in dialogue with staff. These measures help ensure that ethical standards are upheld in daily operations.
Worker wellbeing is central to Jellycat’s sourcing practices. Expectations regarding wages, working hours, health and safety, and respectful treatment are clearly communicated. When issues arise, suppliers are required to implement corrective measures promptly. Serious violations can result in paused production, and repeated non-compliance may lead to termination of the business relationship. All core manufacturing partners formally agree to these standards, reinforcing shared responsibility for ethical operations.
Jellycat continues to strengthen its due diligence through expanded on-site presence, staff training, and broader mapping of the supply chain beyond primary factories. Policies and procedures are regularly reviewed to reflect evolving legislation and best practices. Through ongoing improvement and close collaboration with partners, Jellycat ensures that every product is produced responsibly, upholding human rights and promoting safe, fair, and ethical working conditions.